Return, Exchange & Cancellation Policy

At Roya Fashion, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with the return or exchange process according to the following terms and conditions:

1. Return & Exchange Conditions

  • Timeframe: Products can be returned or exchanged within 3 days only from the date of delivery.

  • Product Condition: Items must be in their original condition, unused, and in a resalable state, with all original tags and packaging intact.

  • Exceptions (Important): For hygiene and public health reasons, women’s clothing cannot be returned or exchanged once the packaging has been opened. We kindly ask our customers to ensure they select the correct size before completing the order.

  • Shipping Fees: The customer bears full responsibility for all shipping costs related to the return process.

2. Return Procedures

To initiate a return smoothly, please contact our technical support team via:

  • Phone or WhatsApp: Using the numbers listed on our “Contact Us” page.

  • Facebook Messenger: Through our official page.

Note: Our team will provide you with the necessary instructions upon contact to ensure your return is processed correctly.

3. Refund Policy

Refunds are initiated immediately after we receive and inspect the returned product to ensure it meets our return conditions.

  • Delayed Refunds: If the refund does not appear in your bank account within 14 days, please check with your bank first.

  • Additional Support: If the issue persists, please contact us immediately at: sales@violet-octopus-319045.hostingersite.com or call us directly.

4. Order Cancellation

You may cancel your order and receive a full refund only under the following condition:

  • Before Shipping: If the order has not yet been handed over to the shipping company.

  • How to Cancel: Contact us immediately via Phone or WhatsApp (found on the “Contact Us” page) with your Order Number and contact details.